AI agents can transform customer engagement: A CIO’s perspective
By implementing AI and autonomous agents in Microsoft Dynamics 365 Customer Engagement businesses can transform how they oversee operations, enhance decision-making, and improve efficiency.
By Navin Bhise, Technology Head, TCS BizApps, Customer Engagement, and Pranav Shroti, Solution Architect, TCS BizApps, Customer Engagement
17 Sep 2025
4 mins
Artificial Intelligence