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Can IT Keep Score by Itself?

The Scorecard as a Critical Tool for IT Value

Balanced Scorecard Demonstrates IT Value

Merging Business Cultures to Support Common Goals

How to Staff Up for Security

Nestlé’s Enterprise Resource Planning (ERP) Odyssey

FROM THE EDITOR – Where’s Morale?

An Apple for the Enterprise

Privacy & Ethics: Is CRM Too Close for Comfort?

Worms Can Steal Your Intellectual Property

COMPANIES TO WATCH TALARIS – Making Time

Developing a Global Mobile Phone

Backup: USB Phone Power

EMERGING TECHNOLOGY – Universally Connected

What’s Hot in Customer Relationship Management

Wireless Ring Tones Influence Birdsong

College Degree in Systems Integration

Michigan Creates Cyber Court

When Art Imitates IT

Drivers Tap into Stock Tips While On the Road

The Hardest Job in IT Is Sales, Not CIO

Great Leaders Break New Ground

CEO: Show Me the Value

The Quid Pro Quo of Knowledge Management

Knowledge Management: Building a Better Battleship

The Naval Sea Systems Command finds the best approach to knowledge management is one step at a time.

Application Aids Consumer Retail

Open Source: Open? For business?

Grid Computing Taps Unused Resources

Collaboration Headaches

Outsource My Business Process, Please

Biometrics: Security at Your Fingertips

CIO Skeptically Examines New Technologies

Cingular Wireless Integrates Multiple Call Centers

What to Do When Morale Is Low

Get the CRM You Need at the Price You Want

How to Organize Your Agenda

Under Development: Facial Recognition

The Ultimate Home Office

Aligning Applications With Client Services

Balancing IT Supply and Demand

Leadership Agenda: Info Tech Economics 101

The old laws of supply and demand.

Flextime and Telecommuting

Leadership Lessons from the Modern Military

Military methods hold unexpected how-tos for corporate CIOs .

Hi-Tech Hotel Is a Workaholic’s Wonderland

ESPN Covers All the Bases With Remote Management

Fighting Economic Downturns

Staffing: Loyalty, Shmoyalty

Cybersecurity Bill Update

Privacy, Tehnical Issues Surround National ID Card Debate

Harrah’s CRM Is a Run for the Money