News

4 cities proving the transformative value of data and IT

‘Smart cities’ are on the rise, laying out technical foundations for data-driven decision-making, efficiencies, and services to the benefit of their citizens.

By Bob Violino

Jul 25, 2024 10 mins

Digital Transformation Government IT IoT Platforms

CIOs must reassess cloud concentration risk post-CrowdStrike

The global CrowdStrike meltdown shows what you risk when IT operations depend on a single point of failure. Reconsider your organization’s cloud concentration risk tolerance and define a strategy to match.

By David Gee

Jul 25, 2024 6 mins

Hybrid Cloud IT Strategy Multicloud

Alphabet quarterly cloud revenues surpass $10B for first time

GCP hits quarterly milestone, firm’s total revenues reach $85B, stock sheds 5.08%.

By Paul Barker

Jul 24, 2024 4 mins

Google Google Cloud Platform

OpenAI touts new approach to AI safety after troubling executive transfer

The AI giant on Wednesday announced an AI development method to address model safety after the controversial reassignment of safety executive Aleksander Madry.

By Evan Schuman

Jul 24, 2024 5 mins

Artificial Intelligence Generative AI Software Development

SAP restructuring to impact more jobs than expected

The restructuring at SAP affects almost a tenth of its workforce. The company estimates the cost of the internal restructuring at around €3 billion.

By Martin Bayer

Jul 24, 2024 2 mins

ERP Systems SAP Technology Industry

Exploration to elimination: CIO road map for adaptive technology portfolios

Technology portfolios need a structured approach to managing technology investments across their life cycle. Enter the Technology Investment Matrix.

By Serge Findling, IDC adjunct research advisor

Jul 24, 2024 8 mins

IT Leadership

CrowdStrike blames testing shortcomings for Windows meltdown

Customers will be given more control over when and where content is downloaded to reduce the risk of similar incidents in future.

By John Leyden

Jul 24, 2024 1 min

Endpoint Protection Incident Response Security

TreeHouse Foods’ new enterprise IT strategy drives supply chain success

Robin Keller, CIO of multinational private label packaged foods manufacturer TreeHouse Foods, is integrating innovative systems to streamline efficiencies. Here, she discusses the cultural, architectural, and leadership pillars behind this transforma

By Martha Heller

Jul 24, 2024 6 mins

CIO Digital Transformation Retail Industry

Be honest: Are your company values and AI aligned?

Regulators, experts, and AI vendors talk a lot about alignment: the degree to which an AI model conforms to values. But enterprises are still coming to terms with what or whose values should be prioritized.

By Maria Korolov

Jul 24, 2024 12 mins

CIO Generative AI IT Skills

SAP Q2 results reveal large orgs now firmly on the path to AI

It “had a direct impact on our bookings,” company CEO says during second quarter earnings call.

By Paul Barker

Jul 23, 2024 5 mins

Artificial Intelligence Enterprise Applications SAP

Oracle’s $115 million privacy settlement could change industry data collection methods

In addition to the payment, Oracle has agreed to stop tracking users in various ways. Privacy advocates applauded the settlement.

By Evan Schuman

Jul 23, 2024 4 mins

Data Privacy Legal Oracle

Proposed labor laws spark concerns in Bangalore, India’s tech hub

The move to significantly increase working hours and limit jobs to locals has raised concerns for global companies with significant tech operations in the city.

By Prasanth Aby Thomas

Jul 23, 2024 5 mins

Outsourcing

5 IT risks CIOs should be paranoid about

From mounting technical debt to financial concerns in the cloud, IT leaders must recognize, survey, and develop plans to address several key operational risks that if left unchecked could debilitate their business.

By Isaac Sacolick

Jul 23, 2024 11 mins

IT Leadership IT Strategy Risk Management

Data and gen AI: Keys to Air Europa’s digital strategy

José Carlos Bermejo, the Spanish airline's director of data and analytics, knows data enables business success. But only the right application of the right technology can maximize the benefits of this most critical asset.

By Mario Moreno

Jul 23, 2024 4 mins

Data Quality Generative AI Travel and Hospitality Industry

CIOs must beware committing ‘AI washing’ themselves

Temptation to overstate AI capabilities is trickling down from vendors to users. Under pressure to show progress, IT leaders must create clear definitions and reviews to avoid implications.

By Grant Gross

Jul 23, 2024 7 mins

Generative AI IT Leadership ROI and Metrics

Microsoft not out of EU anti-trust woods despite deals with OVHcloud, CISPE

Company still remains under the microscope in Spain as a startup association presses ahead with its complaint.

By Paul Barker

Jul 22, 2024 5 mins

Cloud Computing Legal Microsoft

CrowdStrike incident has CIOs rethinking their cloud strategies

CIOs are looking at ways to avoid single points of failure and are re-evaluating their cloud strategies to prevent any 'blue screen of death' incidents.

By Gyana Swain

Jul 22, 2024 7 mins

Business Continuity Cloud Computing

The great repatriation? IT leaders reset cloud strategies to optimize value

CIOs continue to move workloads back from the public cloud, but their moves represent a refinement of their cloud strategies — not a rejection of the cloud itself.

By Mary K. Pratt

Jul 22, 2024 10 mins

Hybrid Cloud IT Strategy Private Cloud

Data literacy, governance keys to transformation at Dow

The 127-year-old chemicals producer has modernized with an award-winning Integrated Data Hub project and literacy program to make data accessible to every employee.

By Thor Olavsrud

Jul 22, 2024 8 mins

CIO IT Governance Frameworks Science Industry

CrowdStrike CEO apologizes for crashing IT systems around the world, details fix

Attempts to mitigate a novel Windows threat caused systems running CrowdStrike’s Falcon sensor to crash.

By Peter Sayer

Jul 20, 2024 1 min

Security

Blue screen of death strikes crowd of CrowdStrike servers

A bad software update from security software vendor CrowdStrike has paralyzed Windows machines around the world.

By Peter Sayer

Jul 19, 2024 1 min

Security

Fearing disruption? A skills-based talent strategy builds business resiliency

IT skills gaps are derailing digital transformations, leaving businesses at risk of disruption. By reshaping hiring processes, implementing upskilling strategies, and adopting a skills-first mindset, IT organizations can better help the enterprise th

By Sarah White

Jul 19, 2024 8 mins

Digital Transformation Hiring IT Skills

3 ways to help secure the course of a new transformation program

How you spend the first 30 days of your transformation program will greatly impact how it plays out long term.

By Ted Rogers

Jul 19, 2024 6 mins

Digital Transformation IT Leadership IT Strategy

SAP offers AI to all Rise customers — in unknown, varying amounts

Joule AI is now available to all Rise with SAP customers, but customers not using SAP Cloud solutions remain out of luck.

By Lynn Greiner

Jul 19, 2024 5 mins

ERP Systems Generative AI SAP

SAP security holes raise questions about the rush to AI

Cloud security firm Wiz has published a detailed report about SAP security holes, now patched, that raises alarming questions about the secondary role AI efforts are having on cybersecurity defenses.

By Evan Schuman

Jul 18, 2024 1 min

Artificial Intelligence Cloud Security SAP

Gen AI sticker shock sends CIOs in search of solutions

‘Frenetic’ spending, compute-intensive workloads, and a market dominated by one hardware maker have IT leaders looking to new technologies and methods for containing the high costs of generative AI.

By Paula Rooney

Jul 18, 2024 8 mins

Budgeting Generative AI IT Strategy

PNNL’s Brian Abrahamson on delivering UX excellence

The R&D chief digital officer has a passion for continually improving user experiences — and for building strong CIO peer networks to celebrate, coach, and counsel.

By Dan Roberts

Jul 18, 2024 9 mins

Digital Transformation IT Leadership Software Development

New UK government downplays AI regulation in program for the next year

For now, the new government will focus only on regulating development of the largest and most powerful models used for generative AI.

By John E. Dunn

Jul 18, 2024 1 min

Generative AI Government Regulation

Adapting to AI regulations in the U.S. and Europe: Impacts on CIOs and global enterprises

Governments around the world are developing AI laws and regulations, which will bring increasing complexity for CIOs whose businesses are engaged across multiple jurisdictions.

By Ron Babin, IDC adjunct research advisor

Jul 18, 2024 7 mins

Artificial Intelligence Machine Learning

Fujitsu partners with Cohere to build LLMs for Japanese enterprises

Once developed, the new LLMs will be integrated into Fujitsu’s Kozuchi AI services, specifically designed for private cloud environments.

By Gyana Swain

Jul 17, 2024 5 mins

Artificial Intelligence Technology Industry

CIOs are stretched more than ever before — and that’s a good thing

Modern digital leaders have to climb an ever steepening responsibility curve. Successful CIOs embrace this challenge and collaborate with their executive peers to transform the business.

By Mark Samuels

Jul 17, 2024 9 mins

CIO Digital Transformation Roles

Unpacking Leroy Merlin’s marketplace strategy

By the end of the year, B2C marketplaces are expected to reach $3.5 trillion in sales. So offering a better UX and connecting businesses with a wider customer base are vital ways to outsmart the competition. It’s a business model that’s p

By Joanne Carew

Jul 17, 2024 5 mins

CIO E-commerce Services ICT Partners

Kim Basile named new CIO of Kyndryl

The company’s VP of IT Strategy and Transformation will replace Michael Bradshaw, with a goal of further developing Kyndryl’s tech foundation and driving continuous improvement.

By Francisca Domínguez Zubicoa

Jul 17, 2024 2 mins

Managed IT Services Technology Industry

Atos locks in $1.8 billion to fund restructuring plan

Deal reached between IT services firm, banks and group of bondholders still needs to be approved by France’s top commercial court.

By Paul Barker

Jul 16, 2024 4 mins

IT Consulting Services Managed IT Services

Patagonia lawsuit raises thorny GenAI data issues

The easy advice for CIOs is to disclose precisely what information is being collected and how it is being used. The problem: with GenAI, it’s sometimes not clear.

By Evan Schuman

Jul 16, 2024 6 mins

Artificial Intelligence Data Privacy Legal

China leads world in genAI use — US in genAI maturity

As the two nations fight to be leaders in the emerging technology, IT decision-makers are struggling to find out how AI fits into their business strategy, according to a recent report.

By Elizabeth Montalbano

Jul 16, 2024 5 mins

Generative AI IT Strategy

The CIO role today: Change agents need only apply

CIOs have earned the right to be agents of change and leaders of business transformation for their organizations. All that’s left is the hard work of capitalizing on it.

By Grant Gross

Jul 16, 2024 8 mins

CIO Change Management Digital Transformation

Microsoft Recall: Everything IT can get wrong about AI in a single feature

Microsoft Recall may be built with artificial intelligence, but its building lacked judgment and wisdom — two things CIOs and IT teams must impart to get AI right.

By Bob Lewis

Jul 16, 2024 6 mins

Artificial Intelligence Risk Management

ESG reporting: Carbon in the cloud

Cloud computing emissions carries complexity for companies concerned about their sustainability profiles. While IT organizations don’t need to include public cloud use in their ESG reporting, they may choose to do so. And even if they don&rsquo

By Dr. Ron Babin, IDC adjunct research advisor

Jul 16, 2024 6 mins

Cloud Computing

What is transformational leadership? A model for motivating innovation

The transformational leadership style inspires workers to embrace change by fostering a company culture of accountability, ownership, and workplace autonomy.

By Sarah K. White

Jul 15, 2024 11 mins

IT Leadership

IFS acquires EmpowerMX to bolster its aviation sector offering

IFS will offer its AI capabilities to users of EmpowerMX’s aircraft maintenance, repair, and operations (MRO) management software.

By Anirban Ghoshal

Jul 12, 2024 3 mins

ERP Systems Enterprise Applications Mergers and Acquisitions

US lawmakers raise a red flag over Microsoft’s $1.5B investment in G42

The lawmakers want an assessment before the investment moves to the second phase, which involves the transfer of export-restricted semiconductor chips and model weights.

By Gyana Swain

Jul 12, 2024 1 min

Artificial Intelligence Data Center

Green Software Foundation: On a mission to decarbonize software

As the global economy sets its sights on decarbonization, the software industry is coming under increasing scrutiny. Green Software Foundation, with its mission to standardize industry best practices for sustainable software development, is here to h

By Poornima Apte

Jul 12, 2024 8 mins

Green IT Software Deployment Software Development

Ulta Beauty embraces low-code to deliver better CX

As the largest beauty retailer in the US, Ulta provides everything from cosmetics and skin care products, to fragrances and salon services. But to enable greater speed and accuracy of services, the company has found success with help from low-code te

By Joanne Carew

Jul 12, 2024 5 mins

CIO Generative AI Healthcare Industry

Xen Project colocation facility shutdown leaves open source OSSTest facing major disruption

Apparent shuttering of Synoptek services at Boston site hands Xen Project only difficult choices.

By John E. Dunn

Jul 11, 2024 4 mins

Open Source

China makes its bid for global AI governance

Countries around the world are vying to set the tone for global regulation of artificial intelligence — and now China has set out its views on global cooperation in the sector.

By Lynn Greiner

Jul 11, 2024 6 mins

Generative AI Government IT Governance

Cybersecurity GenAI features: Are they worth the money?

GenAI spending is exploding; does cybersecurity functionality deserve any of that budget?

By Christopher Tozzi, IDC Adjunct Research Advisor

Jul 11, 2024 7 mins

Artificial Intelligence Machine Learning Security

Accuracy concerns slow manufacturers’ gen AI adoption

Manufacturers also face technical and operational challenges, such as the need for retrofitting existing systems, that contribute to their hesitation in adopting generative AI.

By Prasanth Aby Thomas

Jul 11, 2024 3 mins

Generative AI

Storage: The unsung hero of AI deployments

Many enterprises focus on computing power and networking when rolling out AI projects. But they may be overlooking the bigger picture of their needs for massive storage.

By Grant Gross

Jul 11, 2024 6 mins

Cloud Storage Data Quality Storage Management Software

Seek solutions now to remedy surging cloud costs

Many companies find it difficult to manage their cloud spend in the interest of maintaining optimization. The result: a quarter of cloud budgets are wasted money, according to findings from Forrester.

By Martin Bayer

Jul 11, 2024 6 mins

Budgeting CIO Cloud Architecture