News

Answering the question of which AI tools deliver measurable value

TechCrunch Disrupt and San Francisco converge once again, offering IT leaders unfiltered access to the people building the tools that will soon land on their desks

By TechCrunch Events staff

Sep 16, 2025 4 mins

Artificial Intelligence Generative AI

Why versioning AI agents is the CIO’s next big challenge

AI agents keep learning and changing — figuring out how to version them is key to keeping things safe, reliable and future-proof.

By Stephen Kaufman

Sep 15, 2025 17 mins

Artificial Intelligence Generative AI IT Strategy

Build vs. buy: A CIO’s journey through the software decision maze

In the age of AI, the wrong build vs. buy decision isn’t just costly — it could decide whether your business thrives or becomes irrelevant.

By Hani Arab

Sep 15, 2025 7 mins

Digital Transformation Enterprise Architecture IT Strategy

Future-proofing the enterprise: Cultivating 3 essential leadership skills for the agentic AI era

AI agents are here. Leaders must learn to design, innovate and lead ethically if they want their businesses to stay ahead.

By Ritu Jyoti

Sep 15, 2025 6 mins

Artificial Intelligence Generative AI Staff Management

CIOs set talent strategies for a future-ready IT workforce

Emerging technologies — AI in particular — are rapidly altering how work gets done. Forward-looking IT leaders are rethinking skills and roles to ensure their teams thrive through changes ahead.

By Mary K. Pratt

Sep 15, 2025 10 mins

Business IT Alignment IT Skills IT Training

3 key approaches to mitigate AI agent failures

As companies deploy smart, autonomous, LLM-powered agents, new risks emerge. It’s time to take a hard look at your incident response plan.

By Maria Korolov

Sep 15, 2025 13 mins

IT Governance Frameworks IT Strategy Risk Management

Why EGI will deliver the AI revolution that matters

While Silicon Valley chases AGI dreams, EGI is quietly rewriting the rules of business — and the future belongs to those who seize it now.

By Raman Mehta

Sep 12, 2025 10 mins

Data Architecture Digital Transformation IT Strategy

From pilot to profitability: How to approach enterprise AI adoption

Stuck in AI pilot purgatory? The real win is focusing on business problems, not hype, and scaling smartly with the right mix of tools.

By Nick Colisto

Sep 12, 2025 10 mins

Artificial Intelligence IT Leadership IT Strategy

Could gen AI radically change the power of the SLA?

Enforcement of service level agreements (SLAs) could be supercharged through real-time alerts flagging violations and risky behavior. But generative AI’s potential to revolutionize third-party agreements has its limits.

By Evan Schuman

Sep 12, 2025 9 mins

Generative AI Outsourcing

Weighing the true cost of transformation

Digitizing processes can feel like a leap into the unknown for employees. The obligation of CIOs, as committed advocates for change, is to prioritize investment in training, change management, and mentoring colleagues during transformation.

By Patrizia Licata

Sep 12, 2025 6 mins

Change Management Digital Transformation IT Strategy

What Oracle’s $300B OpenAI deal means for enterprise cloud strategy

Oracle has signed what may be the largest-ever cloud contract with OpenAI. How could that shake up the cloud and genAI landscape?

By Taryn Plumb

Sep 11, 2025 6 mins

Cloud Computing Generative AI Oracle

Why every merger needs a tech-savvy CIO to make it work

A strategic M&A integration blueprint for IT leaders and CIOs.

By Kashif Syed

Sep 11, 2025 8 mins

IT Leadership IT Strategy Mergers and Acquisitions

Product management in the era of AI

Clinging to old product models is a losing game. But AI-driven intelligence will keep teams relevant, adaptive and ahead of competitors.

By Chris Davis and Andre Lopes

Sep 11, 2025 11 mins

Artificial Intelligence IT Leadership IT Strategy

5 challenges every multicloud strategy must address

Managing multiple providers in a single environment poses distinct challenges. Here’s how to ensure your multicloud strategy is secure, harmonious, and cost-effective.

By Bob Violino

Sep 11, 2025 8 mins

Cloud Computing IT Strategy Multicloud

10 generative AI certifications to grow your skills

IT pros with generative AI skills are in high demand. These certs can help you establish new career opportunities in a rapidly evolving field.

By Sarah White

Sep 11, 2025 7 mins

Certifications Generative AI IT Skills

Adobe makes Agent Orchestrator and AI agents generally available

Adobe has launched AEP Agent Orchestrator and six AI agents for building, delivering, and optimizing customer experiences and marketing campaigns. Agent Composer, coming soon, will aid with customizing and configuring agents.

By Thor Olavsrud

Sep 10, 2025 4 mins

Artificial Intelligence Enterprise Applications Technology Industry

ServiceNow Zurich release introduces agentic AI to the platform

Agents at the fore to power new dev tools, security features, and autonomous workflows.

By Lynn Greiner

Sep 10, 2025 5 mins

Artificial Intelligence IT Governance ServiceNow

How enterprises can harness AI responsibly

AI is changing everything — work, learning, security. The key for enterprises? For one CTO, it’s been to use it smartly, openly and responsibly.

By Tabish Ali

Sep 10, 2025 5 mins

Artificial Intelligence IT Leadership IT Strategy

A blueprint for AI-driven fintech transformation

Fintech doesn’t have to fight compliance — AI orchestration shows how to make it your secret weapon for smarter, faster modernization.

By Kalyan Gottipati

Sep 10, 2025 8 mins

Digital Transformation Fintech IT Strategy

From static to adaptive: Scaling AI reasoning without the waste

AI’s getting smarter. Adaptive reasoning ditches one-size-fits-all thinking to save time, money and mistakes.

By Asna Shafiq

Sep 10, 2025 10 mins

Artificial Intelligence Emerging Technology Generative AI

New US CIO appointments, September 2025

Congratulations to these 'movers and shakers' recently hired or promoted into a new chief information officer, senior IT, or board role.

By Martha Heller

Sep 10, 2025 14 mins

CIO Careers IT Leadership

5 actions to build an AI-ready data culture

You can’t scale AI without scaling trust in your data — and that starts with culture.

By Pat Brans

Sep 10, 2025 9 mins

CIO Data Governance Generative AI

Building a solid foundation to support AI adoption at Bentley

Kirsty Mason, CIO at Bentley Motors, recently spoke with IDC tech evangelist Lee Rennick about what’s required to lay the groundwork for AI adoption, including data literacy and skills development, and creating the right business and IT partner

By CIO staff

Sep 10, 2025 6 mins

Automotive Industry CIO Leadership Live Women in IT

Salesforce Winter ’26 Release adds new features to Agentforce

New agentic AI features are the big focus in Salesforce’s latest software platform update, including help simplifying sales and IT service operations.

By Anirban Ghoshal

Sep 9, 2025 3 mins

CRM Systems Generative AI Robotic Process Automation

How AI is replacing the painful, manual process of building an annual operating plan

Tired of messy budget season? AI is taking the pain out of planning with smarter, faster forecasts that actually make sense.

By Aarif Nakhooda

Sep 9, 2025 5 mins

Budget Budgeting CFO

AI is here. Physical AI is coming fast

The potential of physical AI as a force for good.

By Joe Depa

Sep 9, 2025 7 mins

Artificial Intelligence IT Strategy Robotics

SAP change management still challenges enterprises

More than 80% of enterprise customers delay making changes despite business pressure according to a new survey, but many are now looking to AI for help.

By Lynn Greiner

Sep 9, 2025 4 mins

Change Management ERP Systems SAP

Shadow AI is on the rise. Here’s how to turn it into a strategic advantage

People are sneaking AI into work, risks and all. But with smart guardrails, companies can turn shadow AI into a winning edge.

By John Donegan

Sep 9, 2025 6 mins

Generative AI IT Strategy Staff Management

AI for data and data for AI: Developing new age architecture

AI and data are feeding each other — build the right strategy and you’ll unlock smarter decisions, better agility and a real edge.

By Magesh Kasthuri

Sep 9, 2025 8 mins

Data Governance Data Quality IT Strategy

9 cloud strategy questions every IT leader must answer

Whether you’re starting out or deep into your cloud journey, assessing these key questions is vital to ensuring a business-aligned approach free of cost overruns and primed to innovate.

By Stephanie Overby

Sep 9, 2025 10 mins

Hybrid Cloud IT Strategy Multicloud

A new twist to IT’s digital ROI? Making actual money

CIOs need to adopt a revenue-generation mindset to ensure their digital projects net the company more than just operational savings — and get the full business credit they deserve.

By Mary Shacklett

Sep 9, 2025 5 mins

Business IT Alignment Digital Transformation ROI and Metrics

The rise of the agentic economy: How autonomous AI is reshaping the future of work

Your competitors are already building their advantage. Are you?

By Ritu Jyoti

Sep 8, 2025 7 mins

Generative AI IT Jobs IT Strategy

What rural healthcare taught me about digital transformation

Real transformation isn’t about shiny tools — it’s about putting people first, fixing processes and letting tech follow.

By Vivek Gupta

Sep 8, 2025 9 mins

Digital Transformation Healthcare Industry Process Improvement

Neuromorphic computing and the future of edge AI

Forget quantum — neuromorphic AI could be the real disruptor, reshaping everything from medicine to warfare while cutting energy use dramatically.

By Daniel Hoffman

Sep 8, 2025 10 mins

Artificial Intelligence Neural Networks Quantum Computing

5 tips for future-proofing your IT leadership career

Technological advances are rapidly changing the business landscape, impacting roles across the enterprise — including the CIOs. Here’s how to keep a step ahead.

By Mary K. Pratt

Sep 8, 2025 11 mins

CIO Careers IT Leadership

Why the AI bubble is good for business

Recent talk of an AI bubble has sent everyone inside it scrambling to assure you there’s actually no bubble in the first place. But rest assured it’s here, and it’s good for business.

By Nicholas D. Evans

Sep 8, 2025 6 mins

IT Governance IT Strategy ROI and Metrics

Your biggest AI risk might be that employees don’t know they’re using it

Why awareness — not policy — is your first line of defense against AI risk.

By Arti Deshpande, Robert Stines and Mike Vaughan

Sep 5, 2025 7 mins

IT Training Risk Management Staff Management

Breaking into cybersecurity without a technical degree: A practical guide

Cybersecurity isn’t just for coders — business pros can outpace techies by owning the fast-growing world of GRC.

By Ian Mountford

Sep 5, 2025 9 mins

Careers IT Jobs IT Skills

ITSM buyer’s guide: Top 21 IT service management tools

IT service management has evolved into a key function for keeping the enterprise humming. These platforms can help you track and hone service workflows.

By Peter Wayner

Sep 5, 2025 16 mins

Enterprise Applications Enterprise Buyer’s Guides ITSM

The partnership enabling Pegasystems to maximize open-source potential

In the past, the low-code software company had various and highly complex technologies embedded on its Infinity platform. To ease the burden, Pega has formed a key partnership to externalize everything, making its databases available to customers as

By Joanne Carew

Sep 5, 2025 5 mins

CIO Functions as a Service ICT Partners

Swiss launch open source AI model as “ethical” alternative to big US LLMs

Open-source ‘Apertus’ LLM could appeal to enterprises struggling to meet the privacy and copyright demands of AI regulation.

By John E. Dunn

Sep 4, 2025 1 min

Artificial Intelligence Generative AI

Salesforce grows 10%, replaces 4,000 staff with AI agents

CRM giant’s Q2 revenue growth comes on the heels of CEO Marc Benioff announcing 4,000 customer service jobs have been cut in favor of AI.

By Víctor Manuel Fernández

Sep 4, 2025 3 mins

IT Jobs Salesforce.com Technology Industry

Why actionable observability is the new competitive edge

It’s not just about logs and traces — observability drives real results, from faster fixes to higher revenue and happier customers.

By Neel Shah

Sep 4, 2025 5 mins

Business Intelligence Network Monitoring ROI and Metrics

Fixing the broken AI governance playbook

Building a risk-informed benchmark for global governance and implementation excellence.

By Maman Ibrahim

Sep 4, 2025 9 mins

Compliance IT Governance Regulation

Smarsh turns to Salesforce AI agent for customer service

The AI communications data and intelligence company, which provides its own AI agents for compliance and surveillance to customers in highly regulated industries like financial services, is leveraging Salesforce Agentforce agents for a variety of tas

By Thor Olavsrud

Sep 4, 2025 5 mins

Financial Services Industry Fintech ICT Partners

Epicor adds AI agent to automate RFQs, speed supplier communications

Epicor will streamline procurement workflows using generative AI to extract pricing and lead times from emails — and will price the new service based on the value it delivers.

By Anirban Ghoshal

Sep 4, 2025 3 mins

ERP Systems Generative AI

A blueprint for scaling 1:1 personalization in modern retail

Personalization isn’t just marketing — it’s the key to making every shopper feel seen, and retailers can finally scale it.

By Kamanasish Kundu

Sep 4, 2025 7 mins

E-commerce Services Generative AI Retail Industry

8 venial sins of IT management

Worried you’re making mistakes running your IT department? Here are eight more mistakes to worry about that probably aren’t on your to-don’t list already.

By Bob Lewis

Sep 4, 2025 7 mins

IT Leadership IT Management

What makes a CIO legendary? Developing the human side of IT

What does it take it to build and lead a resilient technology organization, spearhead ambitious digital transformations, and deliver game-changing value again and again? For truly great CIOs, it all starts with people.

By Dan Roberts

Sep 4, 2025 14 mins

Business IT Alignment Digital Transformation Staff Management