opinion Last week’s CRM success story started back in 2002 Verizon's CRM program continues to delight customers, 15 years after it began. By Jill Dyché Feb 24, 2017 CRM Systems IT Leadership opinion Tip No. 3: Provide coaching and advice as needed The third tip for successfully creating and leading agile data management development teams. By Nancy Couture Feb 24, 2017 Agile Development Data Warehousing IT Strategy opinion Verizon scores a decisive win in wireless shootout RootMetrics testing shows that Verizon still offers more speed and reliability than its three major rivals. By Bill Snyder Feb 23, 2017 Carriers Small and Medium Business Sprint how-to How Intel’s CMO revitalized a ‘weak brand’ Intel is coming off one of the best years in its 49-year history, according to CMO Steven Fund, who explains how the brand evolved from stale to dynamic. By Matt Kapko Feb 23, 2017 CMO CPUs and Processors Technology Industry analysis How to institute an agile IT outsourcing process The outsourcing process doesnu2019t have to be a marathon if you invest time and effort preparing for a more iterative transaction process. By Stephanie Overby Feb 23, 2017 Agile Development Outsourcing Technology Industry opinion The myth of technology analyst independence Unlike the financial analyst community, technology analyst firms make scant distinction between buy- and sell-side analysis, a conflict of interest that leaves customers worse off By Tony Byrne Feb 23, 2017 Digital Transformation HP Telecommunications Industry opinion Payers of chronic care: why not spend a little to save a lot? Insurers and employer-payers are penny wise and pound foolish when it comes to treating the chronically ill. By Scott Nelson Feb 23, 2017 Health and Fitness Software Healthcare Industry Internet of Things feature Alaska Airlines lands industry veteran as new CIO Charu Jain, whose background includes work for American Airlines while at IBM and 20 years at United Airlines, is leading the complex Alaska-Virgin America systems integration efforts. By Clint Boulton Feb 23, 2017 CIO IT Strategy Technology Industry opinion A look at India’s biometric ID system: digital APIs for a connected world Indiau2019s digital infrastructure transformation is enabling new services and APIs. Explore how Indiau2019s digital citizen app works and how India is securing data and authenticating users. By Peter B. Nichol Feb 23, 2017 APIs Healthcare Industry IT Strategy how-to 9 proven methods for generating sales leads Sales and marketing experts share their tips on the best channels to use to attract new business. By Jennifer Lonoff Schiff Feb 23, 2017 Email Clients Marketing Social Networking Apps opinion 2 ways new security technology will change your life Innovative new security products are already reaching beyond the world of IT into ordinary life in ways that will completely change how we live and work. By Christopher C. Barron Feb 23, 2017 Biometrics Email Clients Mobile Security opinion iOS: Disable auto-play sound in Facebook videos Facebooku2019s auto-play sound in videos can be quite annoying, but you can quickly disable it on your iPhone, iPad or iPod touch. By Jim Lynch Feb 23, 2017 3 mins Consumer Electronics Internet Social Networking Apps opinion How Domo is humanizing business data and making an impact The Utah-based startup is breaking the tyranny of the spreadsheet. By Arik Hesseldahl Feb 23, 2017 Analytics Business Intelligence Enterprise Applications feature How to gauge the efficiency of your company leadership Do you want to gauge the effectiveness of your company's leadership? Look to your workers first. By Sharon Florentine Feb 23, 2017 IT Leadership IT Skills Relationship Building opinion Making Munich Microsoft again Munich politicians probably donu2019t know that the German software industry is Microsoft's biggest competitor. rn By Swapnil Bhartiya Feb 22, 2017 7 mins Linux Office Suites Small and Medium Business opinion How to evaluate your service providers in 2017 The third-party services industry faces a dilemma over profits and its future path. By Peter Bendor-Samuel Feb 22, 2017 CIO Outsourcing Technology Industry opinion Radiation from outer space could sabotage your smartphone Cosmic ray hits to digital devices have endangered airplanes and disrupted the vote count in a European election. Your smartphone could be next. By Bill Snyder Feb 22, 2017 Computers and Peripherals Gadgets Smartphones opinion Marketing trends shaping mobile in the next 10 years Over the last 10 years, we were all over mobile marketingu2019s proverbial map. From being a non-existent industry (literally) to one of the most milkable cash cows in the modern era, there seems to have not been many steps between the two extremes. By Philip Kushmaro Feb 22, 2017 Marketing Mobile Small and Medium Business feature Government workers fight Trump on his own turf — Twitter When government employees decided to fight back against the Trump administrationu2019s crackdown on scientific research, they took to Trumpu2019s favorite and most effective outlet. By Matt Kapko Feb 22, 2017 5 mins Government Technology Industry Twitter opinion 3 top priorities for a Chief Data Officer u201cThe goal is to turn data into information, and information into insight.u201d u2013 Carly Fiorina By Bas de Baat Feb 22, 2017 Artificial Intelligence C-Suite Emerging Technology feature Virtual assistants move into DevOps DevOps practices are fueling adoption of ChatOps and VoiceOps, in which IT departments are leveraging Slack, Amazon.comu2019s Alexa and other like tools to automate operations. By Clint Boulton Feb 22, 2017 Devops IT Strategy Technology Industry opinion Big data and the risks of using NoSQL databases Using big data to extract value from your data is one thing. However, using NoSQL can increase your technical debt and put your enterprise at risk of data integrity and the lack of resilience. By Mitch De Felice Feb 22, 2017 Big Data Business Intelligence Database Administration feature How to create IT innovation Exclusive research from the CIO Executive Council shines a light on how IT leaders are defining and driving IT innovation. Register now to download the free report. By CIO staff Feb 22, 2017 2 mins CIO IT Leadership Innovation opinion Relationship advice for overworked and underloved IT leaders An IT leaderu2019s on-the-job life expectancy directly depends on relationships with business executives. Here's how to cultivate those relationships (and common pitfalls to avoid). By Mark Settle Feb 22, 2017 Careers IT Leadership Relationship Building feature Hybrid ERP matures as companies develop better strategies Developing new strategies to ensure that cloud and on-premises ERP systems play nice together is just one part of the hybrid challenge. By Michael Nadeau Feb 22, 2017 ERP Systems Hybrid Cloud IT Strategy opinion An IPFS addressable storage model for healthcare with blockchain P2P file sharing is fun and easy. IPFS holds the power to create a P2P network of medical records u2014 easy to share and access. Letu2019s explore three ideas that look around the corner into the future. By Peter B. Nichol Feb 22, 2017 IT Strategy Mobile Development Small and Medium Business opinion How to partner with the chief digital officer to drive digital transformation Digital transformation programs require alignment and collaboration between CIO, Chief Digital Officers, and many other C-suite leaders By Isaac Sacolick Feb 22, 2017 Agile Development C-Suite CIO opinion 20 awesome Apple websites Are you an Apple fan? Want to stay up to date with Apple news, reviews and product info? Here are 20 great Apple websites that are worth bookmarking in your browser. By Jim Lynch Feb 22, 2017 3 mins Internet iPad iPhone opinion One simple way to help employees stay healthy Research shows that employees with more control over their jobs actually live longer. By William Craig Feb 22, 2017 Careers IT Leadership opinion New CIO appointments — February 2017 edition Congratulations to these IT executives on their recent appointments or promotions to new CIO jobs By Martha Heller Feb 22, 2017 CIO Careers IT Jobs opinion Digital sustainability: Digital transformation’s next big opportunity There's an opportunity for digital transformation to help all industries meet sustainability goals and reduce their carbon footprints. By Nicholas D. Evans Feb 21, 2017 6 mins Digital Transformation Green IT Technology Industry opinion Uber’s CEO reacts, but who’s buying it? Yet another story of blatant sexual harassment and discrimination in Silicon Valley has emerged. This time from a former engineer at the already embattled ridesharing company Uber. By Sharon Florentine Feb 21, 2017 Careers IT Leadership Technology Industry opinion Biometrics: why play with the next wave of emerging technologies Access to your financial, medical and personal information might soon require only your body as the password. By Peter B. Nichol Feb 21, 2017 Biometrics IT Strategy Innovation opinion Breaking through the cybersecurity bubble At the recent RSA cybersecurity conference, interoperability and cooperation were a common theme, but not everyone is taking it seriously By Charles Araujo Feb 21, 2017 Application Security Internet Security RSA Conference how-to How to fix 3 common resume mistakes Have you made any of these common resume errors? If so, itu2019s time to revisit, review and update your resume before you apply for your next job. By Sarah K. White Feb 21, 2017 IT Jobs IT Skills Resumes opinion Why Huntsville will be one of the most connected cities in the U.S. When a city builds its own fiber network, prices for broadband connectivity plummet and choices for consumers multiply. By Bill Snyder Feb 21, 2017 Broadband Google Innovation opinion Underrated at work? Here’s why Crazily, most people think they are above-average performers. This can create difficulties for team managers, but a closer look at research in this area can help us manage through this performance paradox. By Iain Smith Feb 21, 2017 Careers IT Skills Mentoring opinion Your as-a-service playbook for large enterprise has arrived Welcome to the 'configurable enterprise' era. By Mike Pearl Feb 21, 2017 Cloud Computing SaaS opinion Yahoo has become a junk account Email account user was already holding Yahoo Mail with tongs when he learned of first hack. By Roger Kay Feb 21, 2017 Email Clients Internet Mergers and Acquisitions feature Top 10 recruiting software platforms Finding a good recruiting software platform shouldn't be guesswork. Here are the 10 best based on business software review site G2 Crowd's rankings for 2017. By Sharon Florentine Feb 21, 2017 Careers IT Jobs IT Leadership opinion State of the CIO 2017: More challenging, still complicated The 16th annual State of the CIO report shows that the life of the dual-role CIO is both more challenging and more rewarding. Get used to the new reality. By Dan Muse Feb 20, 2017 CIO CMO Technology Industry feature The best project management software for small business: 7 affordable tools Thereu2019s no shortage of project management solutions for mid-size and large businesses. Small businesses, though, have limited budgets and simply can't afford high-priced project management software. Here are seven affordable options. By Moira Alexander Feb 20, 2017 Project Management Tools Startups Technology Industry how-to How to develop an internet of things strategy Former Amazon executive John Rossman shares his checklist for developing an internet of things strategy for your organization. By Thor Olavsrud Feb 20, 2017 IT Strategy Internet of Things opinion Ordering Starbucks coffee on Amazon Echo easy but not fast Starbucks recently introduced voice ordering via Alexa, Amazon's virtual assistant. After the initial setup, ordering your favorite caffeine fix is effortless u2014 but ordering from the mobile app is faster. By James A. Martin Feb 18, 2017 3 mins Amazon.com Retail Industry Small and Medium Business opinion 5 qualities for successful PR pros Much about PR has shifted over the decades, from publishers moving to online-only to organizations using social media as a direct news delivery vehicle. PR pros who have continued to demonstrate five characteristics of good PR have successfully navig By Samantha Leggat Feb 17, 2017 IT Skills Marketing Relationship Building opinion Not investing in employees’ mental health is bad business A series of studies shows that millennials and CEOs have something in common: depression. Columnist Rob Enderle writes that not investing in them isnu2019t just bad business, it is stupid management. By Rob Enderle Feb 17, 2017 Health and Fitness Software Healthcare Industry IT Leadership opinion The silver bullet for ITSM success Or agile… or DevOps… By Joel Pomales Feb 17, 2017 IT Leadership ITSM opinion IT-as-a-Service model essential in digital transformation Implementing an IT-as-a-Service strategy should be a top goal for CIOs in 2017. By Peter Bendor-Samuel Feb 17, 2017 Business IT Alignment CIO Technology Industry feature Robotic process automation makes nearshore outsourcing more attractive In the future, IT outsourcing success will be based not on the geographic delivery model, but on the capability to leverage digital labor. By Stephanie Overby Feb 17, 2017 Artificial Intelligence Outsourcing Technology Industry opinion What CIOs should consider when taking on new roles The transition from CIO of VMware to CIO of both VMware and Dell, lessons learned and what other CIOs should consider. 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