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The expired MID Server Root G2 SSL certificate caused connectivity failures across multiple services, including Orchestration, Discovery, and AI-powered functions such as Virtual Agent.
Companies often measure project success by the work completed on a timeline rather than by the value it delivers to the business. Teams may be busy checking off deliverables, staying on schedule, and meeting budgets. But a focus on outputs can obscur
The latest release of ServiceNow’s flagship offering features ServiceNow AI Agents for customer service management and ITSM in a bid to inject intelligence into enterprise workflows.
This, along with other AI regulations, sparks worries for enterprises about escalating compliance costs and curbing innovation.
Navigating the evolution of platform engineering and the resurgence of enterprise architects in the modern tech landscape
Projects can lose momentum and support incrementally. If you sense it, do something to correct the course — or pull the plug — now.
Over a decade ago, the Bangkok-based hotel operator began a process of technological change with the aim of creating a robust ecosystem for growth and scale. And with all the technologies that has come its way since, the company continues to flourish
Most employees don’t give the IT helpdesk much thought until there’s a problem. Unfortunately, businesses may overlook the hidden costs that even minor IT issues can bring.
If business and tech don’t speak the same language, progress stalls. And when it comes to data and content management at the Australian government agency, it’s up to Sean Carritt to make sure nothing gets lost in translation.
The CrowdStrike outage laid bare the operational risks inherent in third-party dependencies. Business impact assessments can expose such dependencies — as well as other risks — helping businesses to better protect themselves against unexp
IT leaders can reduce project failure risk by regularly touching base with users and stakeholders and immediately stepping when they sense a change in the “project pulse.”
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