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Cloud computing has potential to unlock tremendous value for IT outsourcing customers--and undo the traditional IT services business. Here's how the outsourcing industry is responding to the rise of the cloud.
Outsourcing deals worth more than $18 billion are set to expire this year. A decade after the top of the mega-deal market, most of these big IT outsourcing deals will break up, says TPI's Paul Reynolds.
It's complicated, costly and painful. But sometimes you have to end your relationship with your IT outsourcing provider. These nine signs indicate when it's time to find a new partner.
It's unclear whether Congress will ever pass any anti-offshoring legislation, but if they do, outsourcing customers will scramble to comply with it. Here are three simple ways outsourcing customers can address "protectionist" legislati
Bargain basement outsourcing prices can pose as big a problem to IT departments as exorbitant ones.
Prices for most outsourced IT services will continue to drop in 2010, albeit at a slower pace than 2009, according to Alsbridge's ProBenchmark. However, the costs of some notable service categories -- like virtual server support -- are headed hi
The consulting talent that once billed $300 an hour while working for outsourcing and advisory firms have struck out on their own. Now their sourcing expertise is available to IT departments at as much as half the cost of the big firms.
Allocating IT costs across business units should take into account their profitability and their use of technology.
Kellwood's multi-million dollar IT outsourcing deal with EDS served it well for many years. But after significant organizational changes and intense investigation of the 13-year deal, it became clear that insourcing was the best way for the appa
A recent U.K. court finding against HP's EDS for failing to deliver on its sales pitch could radically change the dynamics of outsourcing everywhere.
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