IT Leadership

Transforming customer experience with AI at Alorica

Mike Clifton, CIO turned CEO of the global customer solutions business, offers advice to CIOs on how to get started with AI.

AI: the ultimate check against organizational well-being

To use AI effectively, businesses need strong governance processes, people-centered priorities, and easy access to learning and development.

Trade routes of the digital age: How data gravity shapes cloud strategy

Data gravity, the Silk Road's modern-day digital ghost, shapes cloud costs. Manage its pull or pay the tolls of vendor lock-in.

CIOs are overspending on the cloud — but still think it’s worth it

AI projects and developer use have driven cloud bills beyond expected levels at most organizations, but CIOs still see the cloud as the cheaper alternative.

Dealing with prima donna IT superstars

Dealing with prima donna IT superstars

Tech gurus are invaluable to IT operations, towering like redwoods over the rest of IT in skills and knowledge. And these same people can be very difficult to work with. Here’s how CIOs and project managers can cope.

What is technical debt? A business risk IT must manage

The race to complete IT projects now can leave a future burden on your IT resources. Here’s an overview of tech debt’s causes, types, risks, benefits, and management strategies.

When transformation needs a home

If your teams are moving quickly but struggling to move together, it might be time to give transformation a home. These patterns suggest when a formal transformation function is not just helpful—but essential.

CIOs recalibrate IT agendas to make room for rising AI spend

The rush to invest in AI has reconfigured IT’s priority list, exposing some organizations to future risks as legacy tech lingers, architecture updates get backburnered, and work with other emerging technologies peters out.

Could MCP supercharge the agentic AI revolution?

Agentic AI might have the possibility to transform how enterprises innovate with data, but connecting disparate data sources with LLMs is a roadblock to innovation. Model context protocol (MCP) has the potential to change that.

CIO Sharon Mandell transforms Juniper Networks for the AI era

Recognizing business transformation is a team sport, the networking vendor’s IT chief broke down silos, built business-IT alignment, and assembled cross-functional cohorts to help give Juniper its AI edge.