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SAP goes all-in on agentic AI at SAP Sapphire

At its annual conference, SAP unveiled an AI operating system for SAP business AI, and a range of new AI agents including an omnipresent Joule copilot.

May 20, 2025 9 mins

Artificial Intelligence Generative AI SAP

Beyond automation: Realizing the full potential of agentic AI in the enterprise

Agentic AI is redefining enterprise automation with adaptive, autonomous agents. But success hinges on orchestration, oversight and cultural readiness.

May 19, 2025 14 mins

Digital Transformation Generative AI Robotic Process Automation

The ERP system enabling Billerud to become totally data driven

SAP S/4Hana is being rolled out to all production units of the Swedish pulp and paper manufacturer, ushering in a new era of being united by one system.

May 16, 2025 6 mins

CIO Digital Transformation SAP

4 goals to target when building AI skills

IT leaders who are serious about preparing their organizations for AI should deliver training that targets a specific set of outcomes.

May 14, 2025 8 mins

Artificial Intelligence CIO IT Skills

Transformation to the core at Southern Cross Travel Insurance

Cathy O'Sullivan, editorial director for CIO in Australia and New Zealand, sat with Southern Cross Travel Insurance CTO Alex Smart to discuss how a great team culture and healthy conflict leads to success, and that structure dictates transformat

May 14, 2025 8 mins

CTO Digital Transformation IT Skills

What CIOs can do to convert AI hype into tangible business outcomes

AI priorities in the enterprise aren’t always fully understood. Technologies and investment can work together or conspire against each other in equal measure. The approach for IT leaders in South Africa, for instance, is to proceed with caution

May 9, 2025 6 mins

CIO Generative AI IT Strategy

ServiceNow unveils AI workflow automation partner ecosystem, autonomous IT capabilities

At Knowledge 2025, ServiceNow debuted its Workflow Data Network ecosystem of partners to support workflow automation with AI. It also introduced a slate of new agents to assist autonomous IT.

May 7, 2025 3 mins

Artificial Intelligence ICT Partners ServiceNow

ServiceNow reimagines platform for agentic AI

At its Knowledge 2025 conference in Las Vegas, the information technology service management (ITSM) company debuted the AI Control Tower to manage, monitor, and optimize AI assets, and declared its AI Agent Fabric as the “communication backbone

May 6, 2025 4 mins

ICT Partners Nvidia ServiceNow

4 recs for CIOs as they implement agentic AI

Despite the hype, CIOs agree there’s an approaching reset of agentic AI expectations. Here’s how they’re preparing, while still pacing with purpose.

May 5, 2025 7 mins

CIO Generative AI IT Strategy

The digital mechanics that drive BMW’s latest rollout

The German car manufacturer shows how digitalization shapes next-gen production with its iFactory and digital twins, combined with the industrial metaverse.

May 2, 2025 7 mins

Automotive Industry Digital Transformation Innovation

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