Emerging Technology

Agentic AI helps AUM Biotech punch above its weight

The small biotechnology startup is leveraging Salesforce Agentforce and AI agents to help it stay on top of leads, and support customers round the clock and around the world.

By Thor Olavsrud

Sep 18, 20254 mins

Artificial IntelligenceScience IndustryStartups

Articles

Smarsh turns to Salesforce AI agent for customer service

The AI communications data and intelligence company, which provides its own AI agents for compliance and surveillance to customers in highly regulated industries like financial services, is leveraging Salesforce Agentforce agents for a variety of tasks.

By Thor Olavsrud

Sep 4, 2025 5 mins

Financial Services IndustryFintechICT Partners

Tech leaders: Are you balancing AI transformation with employee needs?

While headlines focus on AI-driven layoffs, leading companies are taking a different approach by using the groundbreaking tech to bolster their workforce rather than replace it.

By Maria Korolov

Sep 3, 2025 8 mins

CIODigital TransformationGenerative AI

Optimizing patient care at Sanofi through AI

The multinational healthcare and pharmaceutical company can now make better decisions, reduce errors, and accelerate development of therapeutic solutions.

By Nuria Cordón

Sep 3, 2025 7 mins

Generative AIHealthcare IndustryICT Partners

6 courses for IT leaders navigating AI change management

Considering what’s at stake, heads of tech facing AI adoption need to get up to speed fast on the best practices around AI change management. These courses are designed to help navigate the ever-shifting terrain with confidence.

By Sarah White

Aug 28, 2025 5 mins

CIOCertificationsChange Management

How to Drive Competitive Advantage from Next-Gen Computing

Businesses and organizations can harness advances in high-performance computers and machines to handle next generation workloads.

By Romain Groleau and Jai Bagmar

Jun 30, 2022

Artificial IntelligenceMachine LearningQuantum Computing

Salesforce AI Research unveils new tools for AI agents

A simulated enterprise environment, benchmark, and account data unification tool intend to help customers transform into agentic AI enterprises.

By Thor Olavsrud

Aug 27, 2025 3 mins

Artificial IntelligenceSalesforce Automation Technology Industry

Here’s how top CIOs build highly effective AI teams

The flood of organizational requests for AI requires a strategic and structured approach driven by dedicated teams tightly aligned with business requirements.

By Robert Mitchell

Aug 27, 2025 10 mins

CIOIT StrategyIT Training

AI-powered transformation at ConocoPhillips is fueling the future

Chief digital and information officer Pragati Mathur details how the oil and gas production company moves from AI potential to performance.

By Martha Heller

Aug 27, 2025 7 mins

Business IT AlignmentCIOMining, Oil, and Gas

AI goes systemic in higher education

Academia follows the industry’s lead with CAIOs and AI strategies embedded at every level.

By Rachel Curry

Aug 25, 2025 7 mins

CIOEducation IndustryICT Partners

Keeping humans in the AI loop

The standard advice for guaranteeing AI safety and accuracy is ensuring human oversight. But even humans have their limits, especially as companies scale up AI deployments.

By Maria Korolov

Aug 22, 2025 10 mins

Digital TransformationGenerative AIHuman Resources

Why CIOs need to respond to digital sovereignty now

As data and clouds go regional, global CIOs feel growing urgency to adapt to an increasingly localized digital era.

By Bill Doerrfeld

Aug 20, 2025 11 mins

CIOCloud ManagementICT Partners

How Emplify Health leverages LLMs to elevate the human experience

The focus of Emplify Health’s digital transformation effort was to promote its most important resource — people. Here’s how AI and intelligent automation were integral to help clinicians and staff provide optimal care for patients.

By Joanne Carew

Aug 18, 2025 5 mins

CIO 100Digital TransformationHealthcare Industry

What CIOs can do when AI boosts performance but kills motivation

As AI reshapes the workplace, leaders must go beyond efficiency by designing workflows, culture, and training to keep employees engaged and motivated.

By Andrada Fiscutean

Aug 15, 2025 8 mins

BurnoutCIOGenerative AI