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The county’s medical examiner’s office and IT department collaborated to speed up reporting after a fatal overdose and thereby expedite intervention strategies when overdoses spike.
Chief executives are displaying a deeper understanding of technology’s impact on achieving organizational objectives — and they are shifting their directives for IT leaders to ensure that impact is a success.
The financial services organization overhauled its customer service operations, weaving together machine learning models, generative AI, and customer journey mapping to improve customer experience and predict trouble points.
The healthcare cost management firm built a customized AI tool to streamline an error-prone process for gaining new customers. Now, it’s considering selling the project for external use.
In a dynamic economy operating in uncertain times, only the most agile businesses will thrive.
The multinational shipping company enlisted LLMs to automate customer message responses, reducing agent handle time and paving the way for genAI use across the enterprise.
Nuria Fuentes, CIO and head of systems and digital transformation at Spanish facilities management company Ingesan, details how the company implements AI in its HR procedures through its Empath-IA project.
On the heels of its Neustar acquisition, the consumer credit reporting agency seeks to give customers access to its troves of consumer data to fuel next-generation services through solutions platform OneTru.
Italy’s AMA and Molteni are each pursuing ambitious digital transformation plans. But despite deploying a wide range of tech and AI-focused solutions, human oversight prevails, with the company CIOs prioritizing corporate culture during each st
Modernizing telecommunications should be part of the national infrastructure transformation.
Thrown into the deep end as CIO, Lauren Woods drew on her transformation experience and a leadership style rooted in authenticity and courage to help get the airline back on course.
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