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A service-level agreement (SLA) defines the level of service expected from a vendor, laying out metrics by which service is measured, as well as remedies should service levels not be achieved. It is a critical component of any technology vendor contr
From going on a listening tour to defining success, seasoned IT leaders share the strategies, tips, and skills new leaders should focus on to succeed from day one.
The Boston baseball club’s top IT exec breaks down what sets high-caliber teams apart and details how IT leaders can spin strategic partnerships and pragmatic innovation into a winning IT culture.
The Trustworthy & Responsible AI Network comes to Europe after US launch in March.
Good news: More than 70% of higher ed admins have a favorable view of AI despite low adoption to date, and one-third of campus IT leaders are considering experimenting with AI/ML.
IT leaders at the Swedish industrial machinery manufacturer work in tandem to ensure that tech development, automation, and digitization of the value chain are in lockstep with the business.
IT leaders are reassessing organizational structures to be more on the front foot regarding strong skills sets, collaborative team culture, and the right tooling.
The company has appointed retired US Army General Paul Nakasone to its new safety and security committee.
The software company’s new generative AI evaluation tool for CRM will help businesses choose the best LLM for a given job.
Why does IT continue to struggle with user support? Because CIOs don’t always emphasize user experience and service as critical to IT’s organizational mission.
The global professional esports organization is leveraging various AI capabilities to help maintain its winning record.
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