Analytics

10 customer experience strategies IT should target next

CIO are increasingly being asked to help attract, manage and support customers. These technologies and practices can help enhance your companyu2019s CX and fuel revenue for your digital transformation.

Analytics helps Mercedes-AMG Petronas Motorsport F1 team take pole position

For Mercedes-AMG Petronas Motorsport, data visualization, predictive analytics, and AI were key to winning its fifth consecutive Formula One World Constructor's Championship in 2018.

AI’s top use cases today

Enterprises are undertaking AI pilots and putting artificial intelligence into production. Hereu2019s where leading organizations are placing their bets u2014 and seeing early results.

UNTS focuses on culture, governance to make data work

Drowning in data it couldn't use, the University of North Texas System adopted an ambitious strategy to build a data-driven culture and the ability to apply analytics to every aspect of its operations.

Anatomy of an enterprise-scale AI strategy

Anatomy of an enterprise-scale AI strategy

Looking to move beyond point solutions and proofs of concept? Hereu2019s what it takes to develop to a holistic AI strategy honed for business results.

Schrems II: What the latest challenge to transatlantic data transfers means for IT

Austrian lawyer Max Schremsu2019 first complaint about Facebooku2019s transfer of his personal data to the U.S. brought down the Safe Harbor data sharing agreement. Now Europeu2019s highest court is examining his complaint about the use of standard c

Identifying high-risk patients with predictive analytics

NorthShore University HealthSystem's emergency departments leverage data and predictive analytics to help it determine which chest pain patients should be admitted for observation and which patients can be sent home.

Hermes transforms data infrastructure to speed parcel deliveries

The UK logistics company changed its data model and moved to the cloud, enabling it to offer a host of new services around parcel delivery.

Data deletion: Your data strategy’s greatest defense

If data is the new oil, safe handling is essential to avoiding the digital equivalent of a toxic spill. It all begins with a strong data deletion policy.

Workforce analytics: Measuring employee productivity in the agile era

CIOs seeking to quantify employee performance and productivity are turning to analytics with business value benchmarks baked in u2014 but can collaboration and agility be accurately gauged?