Analytics | News, how-tos, features, reviews, and videos
Insurer Bankers Financial wins a CIO 100 award for a new system that helps sales agents generate more accurate quotes that customers are more likely to accept.
The credit union used agile development to build an analytics system to stop fraudsters who, with only a bit of personal information, can con call center workers.
Teachers have always had to analyze data about how their students are learning, but data analytics tailored to their needs offers the promise of supporting and automating much of that work, allowing them to spend less effort administering and more ef
In today's complex outsourcing world, IT leaders need to learn how to manage the evolving legal, privacy and compliance issues of SMAC contracts.
These 14 iOS travel apps will make your iPhone, iPad touch or iPad a more valuable travel companion. They'll help you book your trip, plan your itinerary, navigate unfamiliar streets, convert foreign currencies and much more.
Ecommerce, Web analytics and design experts share their tips on how to tell if your Web or ecommerce site needs tweaking (or major fixing) and how you can improve it inexpensively.
An industry thatu2019s as unique as healthcare is bound to have some equally unique executive roles. Here are nine C-level titles that are either specific to healthcare or got their start in healthcare.
Laugh all you want at the Comcast rep who didn't realize that customers were recording his subpar service as it was happening. Just don't forget that your company is one frustrated employee away from going viral, too.
Customer experience experts share their tips on how businesses can keep customers happy and coming back for more. They also tell you how to measure that customer satisfaction.
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